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UK Standard Delivery £3.99

Proudly delivered over 6000+ orders

FAQs

Do you ship worldwide?

No, we currently do not ship to anywhere outside of United Kingdom. We do hope to offer international shipping in the near future though. 

Do you offer next day shipping

YES we do! Orders placed before 9am Monday - Friday are dispatched the same day for delivery the very next day. Please visit our Delivery Information page for further information.

When will I receive my order and how is it sent?

We aim to dispatch all orders within 1 working day. We will keep you informed on the progress of your order via our email. We will issue a dispatch confirmation when your order has been sent from our warehouse. Next Day Delivery (when selected at the checkout) will arrive with you the next working day. Cut off time to order before is midday Munday - Friday.

What is your returns policy?

We offer returns within the first 14 working days of receiving your order as long as goods received in the same condition they were sent. Please note there is a charge for return labels (£2.99 for the use of Collect+ service) which is deducted from your refund. Items purchased on the website can be returned for a refund including Sale & Clearance items. If you have received a faulty / marked item, you must notify us within a few days of receiving the item so we can solve your situation at info@boutiquestore.co.uk 

Do you offer student discount?

We are working on partnering up with Student Beans to offer up to 35% off for all students. Watch this space...

Can I get a refund if my item is no longer suitable?

YES you can have a refund as long as the item is returned within 14 days from receiving the item(s), brand new and unworn with all labels & tags intact. Once we've sorted your return, you'll receive a confirmation email. It can take up to 10 working days for the refunds to hit your bank account. Your refund will be minus the original delivery charge and we're unable to refund any costs associated with you returning the item(s). 

Do I have to pay for postage if I'm returning an item?

Returns postage is the responsibility of the user unless the item is faulty. Please contact us if this is the case, we suggest purchasing a tracked delivery service to return the items. Make sure you keep your postage certificate as well as proof, in case you're returned parcel goes missing.

How long does it take for a refund?

Refunds are usually made the day we receive your item as long as it is received within our returns timescale. No returns will be dropped to us on a weekend, so these will be processed on a Monday. Please note it can take up to 10 working days for the refund to hit your account which is totally dependent on your card issuer and out of our control. 

Are my details kept private?

Your details are not shared with any other party and stored following data protection and anti spam legislation.

What shall I do if I have any queries/problems?

Feel free to contact us directly at info@boutiquestore.co.uk

Can I cancel my order?

We can only cancel/amend order details if your order has not gone into our warehouse for processing. Please contact us via email and we will try our best to honour your request however we can not guarantee any changes will be made.